FOUNTAINARTS WHOLESALE SITE

Shipping FAQ's

RETURNS AND REFUNDS

FountainArts always strives to not only produce the best products, but to ensure that our customers are happy. We are, however, “human-powered,” so if something is not right with your order, we’ll do everything we can to make it right for you.

CAN I EXCHANGE AN ITEM?

If your order has already been shipped, please wait until it arrives and then to contact our Customer Service representative to request a return. If you have placed and confirmed the order online, it cannot be deleted.

HOW CAN I RETURN AN ITEM?

Before returning any products, you must request an authorization to return the products directly through our website, in the Section ''Request a Return’' LINK.  Depending on the reason for the return, you will be sent an e-mail with directions for the correct procedure to follow.

Once the goods have been returned to the warehouse, their condition will be assessed and the refund will be made within approximately 30 days. No refunds are possible for products received in conditions not complying with the return terms. The refund will be automatically paid to the credit card used to make the purchase and you will receive confirmation by email at the address indicated on the order.

I'VE RECEIVED A DIFFERENT ITEM THAN THE ONE I ORDERED, WHAT SHOULD I DO?

If your order is incorrect, FountainArts™ will take full responsibility for the return. Just request a return 'in the Section ''Request a Return’' LINK after that you will be informed by e-mail and by phone in order to definitively confirm the picking-up of your parcel, at no extra cost. As soon as the goods have been returned to the warehouse their condition will be checked and the refund will be made within approximately 30 days. No refunds are possible for products received in conditions not complying with the return terms. The refund will be automatically paid into the credit card used to make the purchase and you will receive confirmation by email at the address indicated on the order.

I'VE RECEIVED A DEFECTIVE PRODUCT, WHAT SHOULD I DO?

If the product purchased has any defects, then FountainArts.com will be fully responsible for the return. You have to request a return through the appropriate section on our website, labeled in the Section ''Request a Return’' LINK after that you will be informed by e-mail and by phone in order to definitively confirm the picking-up of your parcel, at no extra cost. The refund will be automatically paid into the credit card used to make the purchase and you will receive confirmation by email at the address indicated on the order.

WHEN WILL YOU SEND ME THE REFUND?

As soon as products are returned to our warehouse for any reason whatsoever, a check is made of their condition after which the refund will be made within 30 days.

 

CAN I CHANGE A PRODUCT BOUGHT at FountainArts.COM IN ANOTHER STORE?

No. To exchange an item you must always return it to FountainArts.com.

 

 

 

1